Discover your greatest customer insights
Customer Surveys Made Simple
Run a winning NPS/CSAT program with AskNicely’s advanced survey tools and customer feedback software – made for businesses that love their customers.
Customer Survey
Award Winning Leaders in Customer Feedback
Multi-channel survey collection
Conduct customer satisfaction surveys when it counts, wherever they are. AskNicely collects customer feedback using email, SMS, or embedded surveys on your site, mobile app, or in-store kiosk.
- Trigger batch requests from your own domain
- Ensure timely, relevant feedback requests with our built-in CRM integrations
- Send automated follow-ups to boost response rates
Survey tools & builder
Create best-in-class NPS, CSAT, and 5-star surveys quickly and easily. Start with our expert survey templates or build your own to get CX answers that will drive your business forward.
- Add logic and branching to build a smooth, relevant experience
- Customize branding, logos, and color schemes
- Test and preview your surveys in real time
Conversational customer surveys
Giving feedback shouldn’t be a chore. Beautiful surveys that engage with a personalized, conversational approach reduce fatigue, boost insight quality, and increase response rates.
- Chat-style surveys feel like messaging a friend, not taking an exam
- Pre-set logic and branching rules automatically adapt to responses
- Collect valuable data from each question - 100% completion not required
Real-time feedback
Don’t wait for the end of the day or even the top of the hour to see your CX results. Get immediate insight into how customers rate their experience and why on real-time dashboards.
- View feedback on web, mobile, AskNicely TV, Slack, or Teams
- Foster a culture of responsiveness and continuous improvement
- Respond to feedback directly from the dashboard
CX performance tracking
Real-time centralized dashboards display key metrics over time for all locations and teams. Track customer feedback, see response rates, and analyze trends to make better decisions.
- Dive into NPS, CSAT, and 5-star scores
- See all data in one place - your CX mission control
- Filter by region, location, and team for 360o visibility
AI text analysis
Skip the math and get straight to the answers. Sentiment analysis and text analytics use natural language processing (NLP) to identify themes from customer feedback.
- AI models process and analyze textual data from surveys
- Data is grouped by sentiment to identify what customers care about most
- Understand how customer preferences change over time
Our Reviews
Want to see how feedback can drive earned growth?
Let us show you how thousands of services businesses simplify customer experience management.
